Clear terms for every plan.

1. Overview

Stageivo plans are sold and payments are processed by Dodo Payments, our merchant of record. Refunds, statutory withdrawal rights, taxes, and payment disputes are handled under applicable law and Dodo Payments' buyer terms and refund policy. Dodo Payments moves approved funds back to the original payment method where possible; Stageivo synchronizes the related subscription and credit entitlements.

The free credit grant provided to eligible new accounts does not expire. Subscription credits expire at the end of the applicable monthly or yearly billing period. Purchased top-up credits expire 12 months after purchase and remain separate from subscription credits. Nothing in this policy limits mandatory consumer rights that apply in your country or region.

2. Subscriptions and cancellation

Paid subscriptions renew automatically for the selected billing period until canceled. You can cancel from the Stageivo billing page or through the customer portal link in your Dodo Payments receipt. Cancellation normally takes effect at the end of the current paid billing period, and you can continue using your remaining allowance until then.

Cancellation does not automatically create a cash refund. Unused subscription credits do not carry over after the applicable billing period ends. An approved immediate refund or chargeback may cause Stageivo to revoke unused paid credits and block new credit-backed generations until used credits are reconciled.

3. Plan changes and top-ups

An upgrade may take effect immediately and Dodo Payments may charge a prorated amount for the remaining billing time. Stageivo reconciles the credit allowance so that the customer does not receive a duplicate full allowance for the same billing window. A downgrade may be scheduled for a later billing date depending on the option selected in Dodo Payments.

One-time top-up purchases add the stated credits after successful payment. They are not renewed, do not reset with a subscription, and expire 12 months after purchase.

4. Refund requests

To request a refund, use the Dodo Payments support link in your receipt or contact us at hello@stageivo.com. Include the email address on the account and the relevant order or transaction details so the request can be located.

Dodo Payments reviews each request under its refund policy, applicable law, and the facts of the transaction. If a refund is approved, it is returned to the original payment method where possible. Processing times depend on the payment provider. Refunds may be full or partial, and a request is not complete until Dodo Payments confirms its status.

After Dodo Payments confirms a successful refund, Stageivo applies the corresponding credit adjustment. Unused paid credits are revoked first. If credits from the refunded payment were already used, the account may carry credit debt and new credit-backed generations may be blocked until the debt is resolved. Free credits are not removed by a refund of a separate paid purchase.

5. Contact

For refund or billing questions, contact hello@stageivo.com. You can also review our Terms & Conditions and Privacy Policy.